Terms and Conditions

Master Terms and Conditions

BizzByYou (“we”, “us”, “our”) is a sole trader business operating across South Yorkshire and surrounding areas. These Master Terms govern all services provided by BizzByYou. Where a Service Schedule applies, the Schedule terms prevail over these Master Terms for that service.

1. Who we are

1.1 Trading name: BizzByYou
1.2 Contact: 07310 518990 / hello@bizzbyyou.com
1.3 Service area: South Yorkshire and surrounding areas
1.4 These terms are governed by the law of England and Wales.

2. How a contract is formed

2.1 A contract is formed when we confirm your booking in writing (email or message). Your enquiry or quote request alone does not create a contract.
2.2 Where you book online, the “Confirm booking” button constitutes an order implying a payment obligation. You will receive written confirmation within 2 hours.
2.3 We reserve the right to decline any booking without obligation to provide a reason.

3. Pricing and payment

3.1 All prices shown are the prices you pay. There are no hidden charges.
3.2 Prices are quoted inclusive of all applicable taxes unless the invoice states otherwise.
3.3 Payment is due on completion of the service unless otherwise agreed in writing.
3.4 We reserve the right to adjust prices for future bookings with 30 days’ notice.

4. Your right to cancel (cooling-off)

4.1 If you are a consumer booking online, you have a 14-day right to cancel from the date of booking confirmation (Consumer Contracts Regulations 2013).
4.2 If you request that we begin work within the 14-day period, you acknowledge that you will pay a proportionate amount for any work completed if you subsequently cancel.
4.3 To cancel, contact us at hello@bizzbyyou.com or use the Model Cancellation Form at Annex 1.
4.4 Certain services have modified cooling-off rights — see the relevant Service Schedule.

5. Our obligations

5.1 We will deliver services with reasonable care and skill (Consumer Rights Act 2015, s.49).
5.2 We will deliver services within a reasonable time unless a specific time is agreed.
5.3 Where we cannot fulfil a booking, we will notify you as soon as reasonably practicable and offer a rescheduled appointment or full refund.

6. Liability

6.1 We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
6.2 Subject to clause 6.1, our total liability for any claim arising from a single service visit is capped at the price paid for that visit.
6.3 We are not liable for indirect or consequential losses (such as loss of income, loss of use, or loss of data) unless caused by our negligence.
6.4 Nothing in these terms affects your statutory rights as a consumer.

7. Property access

7.1 Where access to your property is required, you confirm you have authority to grant that access.
7.2 We will not attend an address where we have reason to believe access has not been properly authorised.
7.3 Our professionals will treat your property with care and respect at all times.

8. Changes to these terms

8.1 We may update these terms with 30 days’ written notice.
8.2 If you do not accept the changes, you may cancel without penalty during the notice period.

9. Data protection

9.1 We process your personal data in accordance with our Privacy Policy.
9.2 Providing certain personal data (name, contact details, property address) is a contractual requirement — without it we cannot deliver the service.
9.3 Accepting these terms does not constitute consent to marketing. Consent is sought separately.

10. Dispute resolution

10.1 If you have a complaint, contact us first at hello@bizzbyyou.com. We aim to respond within 2 working days.
10.2 If we cannot resolve the complaint within 14 days, you may refer the matter to Trading Standards or the County Court.
10.3 We do not operate a mandatory arbitration scheme. You retain your full statutory right to go to court.

11. Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Schedule A — Domestic Cleaning

A1.1 A standard clean covers accessible surfaces: floors, kitchen counters, bathroom surfaces, mirrors, and general dusting. It does not include oven interiors, fridge interiors, inside cupboards, limescale removal, internal windows, or laundry unless specified.
A1.2 Please report any damage or concern within 48 hours of the visit with photographic evidence.
A1.3 Our liability for damage caused during a domestic clean is capped at the price of that visit, subject to Master Terms clause 6.1.
A1.4 The 14-day cooling-off right applies. Early commencement consent is obtained at booking.

Schedule B — Commercial Cleaning

B1.1 Commercial cleaning services are delivered under the Master Terms with the following modifications for business customers.
B1.2 Business customers (contracting in the course of a business) do not benefit from consumer cooling-off rights.
B1.3 Our liability to business customers is capped at the total fees paid in the preceding calendar month.
B1.4 We exclude liability for indirect or consequential losses to business customers, including loss of profit, loss of business, and loss of data.
B1.5 Service scope, frequency, and any SLA terms will be agreed in writing before the first visit.

Schedule C — Handyman Services

C1.1 All handyman quotes are fixed unless the scope changes. If we discover additional work is required, we will inform you and agree a revised price before proceeding.
C1.2 A 30-day defects period applies from completion. If workmanship fails within 30 days, we return to correct it at no charge.
C1.3 We do not undertake work requiring formal trade certification (electrical rewiring, gas work, structural repairs, or notifiable plumbing) without appropriate sub-contractor referral.
C1.4 Where emergency callout is requested, the 14-day cooling-off right is lost at the point the service commences. You will be informed of this before work starts.

Schedule D — Airport Transfers

D1.1 No 14-day cooling-off right applies to airport transfers. Passenger transport is exempt under Consumer Contracts Regulations 2013, Regulation 28(1)(c). You are informed of this before booking is confirmed.
D1.2 Cancellation terms in lieu of cooling-off: more than 48 hours before departure — full refund; 24–48 hours — 50% of fare; less than 24 hours — full fare applies.
D1.3 We track your flight. If your outbound flight is delayed, your pickup time adjusts at no charge.
D1.4 If your return flight is delayed, we monitor the updated arrival time and adjust collection. No waiting fees for flight delays.
D1.5 Meet and greet is included as standard.
D1.6 Our liability for missed flights due to circumstances within our control is capped at the cost of the transfer.

Schedule E — Key Holding

E1.1 BizzByYou’s key holding service covers the secure custody of your property keys only. It does not include manned guarding or security patrol services.
E1.2 Your keys are stored anonymously — no address or property details are attached to the key itself.
E1.3 Access to your property using held keys will only occur on your written instruction or in the specific circumstances agreed at registration.
E1.4 You may request return of your keys at any time with 48 hours’ notice.
E1.5 Our liability for loss of or damage to keys is limited to the reasonable cost of replacement and lock change, up to a maximum of £500.
E1.6 This service requires a signed Key Holding Agreement before registration is complete.

Schedule F — Laundry

F1.1 We follow all care label instructions. Items without care labels are processed at your risk.
F1.2 Declare any high-value items (over £100 per item) at the time of booking. Our liability for undeclared high-value items is capped at £100 per item.
F1.3 Shrinkage, colour run, or damage caused by following care label instructions does not constitute a service failure.
F1.4 Items are returned folded or on hangers as appropriate. Ironing is a separate service quoted at booking.

Schedule G — Garden Maintenance

G1.1 Pruning, cutting, and shaping is carried out to an acceptable horticultural standard. We are not liable for the natural die-back of plants following correct pruning.
G1.2 Chemical treatments will not be applied without your explicit written consent at booking.
G1.3 Where weather makes it unsafe to work, we will reschedule at no additional charge.
G1.4 Waste removal is a separate line item — confirm at booking whether green waste is to be taken away.

Schedule H — Pet Care

H1.1 You must disclose all relevant health, behavioural, and vaccination information about your pet at the time of booking.
H1.2 You authorise BizzByYou to seek emergency veterinary treatment for your pet if required. The cost of emergency veterinary care is your responsibility.
H1.3 All pet care services are carried out in accordance with the Five Animal Welfare Needs (Animal Welfare Act 2006).
H1.4 We hold public liability insurance covering incidents during the service period.
H1.5 For home boarding, your pet must be up to date with vaccinations, flea treatment, and worming.

Schedule I — Tech Support

I1.1 Before remote access to your device is initiated, you will be asked to confirm consent. You may terminate remote access at any time.
I1.2 Responsibility for data backup rests with you. We are not liable for data loss arising from work carried out on your instructions.
I1.3 Our liability for data loss caused by our negligence is capped at the price of the session in which the loss occurred.
I1.4 Where a device cannot be repaired or set up as requested, we will inform you before work continues. You will not be charged for a visit where we cannot complete the agreed work through no fault of yours.

Schedule J — Subscription Plans

J1.1 BizzByYou offers four subscription plans: Home (from £159/month), Host (from £199/month), Landlord (from £229/month), and Business (from £349/month). Annual billing rates are available at a discount.
J1.2 Pre-contract information: Before subscribing, you will be shown a clear summary of the plan name and price, what is included, billing frequency, how to cancel, and the price escalation clause.
J1.3 Initial cooling-off: You have a 14-day right to cancel from the date your subscription is confirmed, without penalty.
J1.4 Monthly plan cancellation: Cancel at any time with 30 days’ written notice. No exit fees. Email or account portal cancellation is accepted — no phone call required.
J1.5 Annual plan cancellation: Cancel during the 14-day cooling-off period for a full refund. After the cooling-off period, the plan runs to the end of the current annual billing period. No fees beyond the remaining period.
J1.6 Pause: You may pause your plan for up to 4 weeks per calendar year with 7 days’ notice before your next billing date. Services do not accumulate during a pause.
J1.7 Price escalation: From Year 2, the plan price increases annually by CPI+2%. You are notified at least 30 days before the increase. You may cancel without penalty during the notice period if you do not accept the increase.
J1.8 Renewal reminders: For annual plans, we will send a reminder at least 14 days before your renewal date by email.
J1.9 DMCCA 2024: BizzByYou’s subscription practices are designed to comply with the Digital Markets, Competition and Consumers Act 2024, which comes into full force in Spring 2027.
J1.10 Unused included services in any given month do not carry over to the following month.

Annex 1 — Model Cancellation Form

To cancel a booking or subscription, use this form or contact us at hello@bizzbyyou.com or 07310 518990.